Frequently Asked Questions

How do I book? 

Step 1: First step is to check availability – either give us a call or send an email with details of the event you are looking to organise, the date(s) and approximately how many people there will be. You can also use the enquiry form on our website. We will then let you know what is available.

Step 2: Once you have decided on activities and dates, we will ask for a 50% non-refundable deposit to secure your booking. This can be paid by card, cheque, BACS or internet banking. Once we have received your deposit, we will send your confirmation, directions, a receipted invoice for the deposit and a pro forma invoice for the balance. If you have any queries when you receive your booking confirmation, please don’t hesitate to contact us.

Step 3: 14 days before your activity date, you will need to pay the balance. If we have not received the balance within 14 days of the activity date we will give you a call to remind you. For full details please see our terms and conditions.

What if the amount of group members increases after I have paid the deposit?

Provided we have enough places left on the activity session(s) you have booked, we are happy to add additional participants to your group.  Depending on how close to your event date it is will determine whether we take the deposit for these extra participants, or take the full amount when the balance is due. Please give us a call or send an email as soon as you want to increase the size of your group, because if the session is full, we won’t be able to accommodate your request.

Can I transfer the deposit from one activity to another?

Unfortunately we can’t transfer deposits from one activity to another. If you do wish to change activities, please let us know, however your original deposit can’t be refunded.

Can I change the date? 

As the deposit and balance are non-transferable, any change in date or activities will mean that you will lose your deposit (and balance if this has already been paid).

What if the group size becomes smaller before the full balance is due?

Deposits are non-refundable, so if people drop out, you will lose their deposits. If this does happen, you will only need to pay the balance for the people who are still coming. It is important to note the minimum group size for activities, as we will not be able to run an activity if you do not have the minimum number (unless there is another group booked onto your activity session). If your numbers drop below the minimum group size required, you will have to pay the balance for the minimum number to enable the session to run.

Can a refund be given if some of the group members do not turn up?

We do not give refunds if group members do not turn up. If someone is unable to come, we usually advise the group organiser to try and get someone else to fill their place.

How do I get to Garlands?

When you have paid the deposit, we will send you directions, a booking confirmation, your receipted deposit invoice and a pro forma invoice for the balance – either by post or email. The activity venue may not be at Mythe Farm (our office address), although most of our activities do take place here. Please read your booking confirmation carefully as it will contain the address(es) and directions for the activity(ies) you have booked.

What are the age/height/weight restrictions?

Each activity has different restrictions which are detailed on the activity pages on this website. Please click on each individual activity for details of restrictions.  It is important that the person booking the activities is aware of any restrictions and makes sure that everyone in the group complies with this, as refunds cannot be given if someone does not fulfill the requirements on the day.

Is food available?

Snacks are available at many of the activity venues (chocolate bars, crisps, drinks etc). If you would like a more substantial meal, this must be booked in advance and a minimum of 8 participants is required. Please enquire when you check availability and we will send you a menu. Food should be ordered when you pay the deposit for activities, but may be ordered later provided there is sufficient time for our caterers to arrange it.

What should I wear?

Each activity has different requirements, however, generally speaking you should wear comfortable, casual clothing and sturdy trainers or boots that you don’t mind getting a bit muddy. Open-toed shoes, high heels or sandals are not permitted on any of our activities – including team building tasks (unless the tasks are theoretical only).

Footwear may get muddy, so it is a good idea to bring a spare pair to go home in. Long hair should be tied back and scarves should be tucked into jackets to avoid any hazardous situations. All safety equipment is provided.

What if it rains?

Our activities run rain or shine!  We provide full waterproof clothing for the outdoor activities, and recommend wearing warm outdoor clothing if the weather looks poor. Some activities can be moved indoors, but we cannot always guarantee the availability of the space.